Effective Date: 15-04-2026

PLEASE READ CAREFULLY

BY ACCESSING, BROWSING, OR UTILIZING ANY PORTION OF THE TERRIFIC START PROJECT MANAGEMENT PRIVATE LIMITED WEBSITE (HEREINAFTER REFERRED TO AS THE “SITE”), CREATING AN ACCOUNT, OR PURCHASING ANY PRODUCTS OR SERVICES OFFERED THROUGH THE SITE, YOU, THE USER (HEREINAFTER REFERRED TO AS “USER,” “YOU,” OR “YOUR”), ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND EXPRESSLY AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS (HEREINAFTER REFERRED TO AS THE “AGREEMENT” OR “TERMS”) AND ALL APPLICABLE LAWS AND REGULATIONS. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU ARE EXPRESSLY PROHIBITED FROM ACCESSING OR USING THE SITE AND MUST IMMEDIATELY DISCONTINUE SUCH USE.

GENERAL TERMS

1.1 Acceptance of Terms

These Terms constitute a legally binding agreement between you and TERRIFIC START PROJECT MANAGEMENT PRIVATE LIMITED (hereinafter referred to as “Company,” “we,” “us,” or “our”). Your access to and use of the Site is expressly conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Site. BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DISAGREE WITH ANY PART OF THE TERMS, THEN YOU MAY NOT ACCESS THE SITE OR USE ANY SERVICES.

1.2 Modifications to Terms

The Company reserves the sole and exclusive right, at its absolute discretion, to modify, alter, amend, or replace these Terms at any time without prior notice. Such modifications shall become effective immediately upon being posted on the Site. YOUR CONTINUED USE OF THE SITE FOLLOWING THE POSTING OF ANY CHANGES TO THE TERMS CONSTITUTES YOUR ACCEPTANCE AND AGREEMENT TO THOSE CHANGES. It is your sole responsibility to periodically review these Terms for updates. No failure or delay by the Company to enforce any provision of these Terms shall constitute a waiver of such provision or any other provision.

PRODUCTS AND ORDERS

2.1 Product Descriptions

All descriptions, images, references, features, content, specifications, products, and prices of products and services described or depicted on the Site are subject to change at any time without notice. The Company endeavors to display as accurately as possible the colors and features of our products that appear on the Site. However, the Company does not warrant or represent that product descriptions or appearances are accurate, complete, reliable, current, or error-free. The Company expressly disclaims any warranty or representation regarding the accuracy or completeness of any content contained on the Site.

2.2 Availability

All products are offered subject to availability. The Company reserves the absolute right to discontinue any product or service at any time, for any reason, without notice. The Company further reserves the right to limit quantities of any products or services that the Company offers. The Company shall not be liable to you or any third party for any modification, suspension, or discontinuance of any product or service.

2.3 Order Acceptance

Your order constitutes an offer to purchase our products. All orders are subject to acceptance by the Company. The Company reserves the right, without prior notice and in its sole and absolute discretion, to refuse service, limit or cancel orders, terminate accounts, or reject or cancel any transaction, including but not limited to circumstances where: (a) the product or service is not available; (b) the order contains prohibited items; (c) the order affects the Company’s legitimate business interests; (d) there are inaccuracies or errors in product or pricing information; or (e) the Company believes, in its sole discretion, that your account shows signs of fraudulent activity or other misuse.

The Company shall not be liable to you or any third party for any refusal, limitation, cancellation, or termination undertaken pursuant to this provision. An order shall not be deemed accepted by the Company until payment has been processed and you have received a confirmation email from the Company.

While the Company ensures robust packaging of all framed artwork, we are not responsible for any damage to glass frames incurred during transit. Customers acknowledge the inherent risks associated with fragile materials. The Company disclaims liability for any broken glass received at the buyer’s end.

PRICING AND PAYMENT

3.1 Prices

All prices displayed on the Site are in Indian Rupees (INR) unless otherwise specified and are subject to change without notice or liability. Prices do not include applicable taxes, shipping, and handling charges, which will be added to your total invoice price and displayed at checkout. The Company reserves the right to correct any errors, inaccuracies, or omissions in pricing at any time without prior notice, even after you have been sent a confirmation email. In the event of a pricing error, the Company shall have the right to refuse or cancel any orders at its sole discretion.

3.2 Payment

Full payment must be received by the Company prior to the acceptance of an order. The Company accepts payments through designated payment methods as indicated on the Site, which may include credit/debit cards, Paytm, direct banking, or other electronic payment methods. By providing your payment information, you expressly represent and warrant that: (a) you are legally authorized to use any card, account, or payment method that you provide; (b) all payment information you provide is true, accurate, current, and complete; and (c) you authorize the Company to charge your specified payment method for the total amount of your order (including applicable taxes, shipping, and handling charges).

3.3 Payment Security

The Company utilizes secure payment gateways for processing transactions; however, no method of electronic transmission or storage is 100% secure. While the Company strives to use commercially acceptable means to protect your personal information, the Company cannot guarantee its absolute security. You acknowledge and agree that any transmission of data or information via the Site is done at your own risk, and the Company shall not be liable for any breach of security unless resulting from gross negligence or intentional misconduct.

SHIPPING AND DELIVERY

4.1 Shipping Policy

The Company currently offers shipping within India only, unless otherwise expressly stated on the Site. Shipping costs and estimated delivery times will be calculated at checkout. Standard delivery timelines range from 7 to 15 business days from the date of dispatch, depending on the delivery location and logistics partner. Please note that all delivery times provided are estimates only and commence from the date of dispatch, not the date of order.

The Company shall not be liable for any delays in delivery, regardless of cause, including but not limited to: acts of God, natural disasters, epidemics, pandemics, quarantines, acts of war, terrorism, civil disturbances, riots, strikes, labour disputes, transportation delays, shortages of materials, or any other circumstances beyond the Company’s reasonable control.

All products are carefully packaged and shipped using verified logistics partners. However, the Company is not responsible for any breakage of glass frames that may occur during transit. Please note that the Company shall not be held responsible for any broken glass frames received at the buyer’s end, and such incidents shall be addressed only at the sole discretion of the Company, on a case-to-case basis.

4.2 Order Processing

Orders are typically processed within the timeframe specified on the Site, subject to product availability and order verification. The Company will send an email confirmation once your order has been completed, which may include tracking information if available. The Company reserves the right to ship partial orders at its discretion and shall not be liable for any delay in shipping or delivery.

4.3 Customs and Duties

For any international orders that may be permitted at the Company’s sole discretion, you shall be solely responsible for all applicable customs duties, taxes, import duties, brokerage fees, or any other charges imposed by authorities in the destination country. The Company shall not be responsible for any delays, confiscations, damages, or additional costs arising from customs clearance processes or compliance with local laws and regulations.

INTELLECTUAL PROPERTY

5.1 Copyright

All content included on the Site, such as text, graphics, logos, images, data compilations, software, and the compilation thereof (collectively, “Content”), is the property of the Company or its content suppliers and is protected by Indian and international copyright laws. The Content may not be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, or distributed in any way to any other computer, server, website, or other medium for publication or distribution or for any commercial purpose without the Company’s express prior written consent.

5.2 Trademarks

All trademarks, service marks, trade names, logos, and other identifiers of source (collectively, “Marks”) displayed on the Site are the registered or unregistered Marks of the Company or their respective owners. Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Mark displayed on the Site without the written permission of the Company or the third party that owns the Mark. Any unauthorized use of the Marks or any other Content, except as expressly permitted in these Terms, is strictly prohibited and may violate copyright, trademark, and other intellectual property laws and may subject you to civil and criminal penalties.

USER CONDUCT

6.1 Prohibited Activities

You agree not to engage in any of the following prohibited activities in connection with your use of the Site:

(a) Violating any applicable local, state, national, or international law or regulation; (b) Impersonating any person or entity or falsely stating or otherwise misrepresenting your affiliation with a person or entity; (c) Interfering with or disrupting the Site or servers or networks connected to the Site; (d) Uploading, posting, emailing, transmitting, or otherwise making available any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment; (e) Engaging in any conduct that restricts or inhibits any other user from using or enjoying the Site; (f) Using the Site in any manner that could disable, overburden, damage, or impair the Site or interfere with any other party’s use of the Site; (g) Attempting to gain unauthorized access to the Site, other user accounts, or computer systems or networks connected to the Site; (h) Collecting or harvesting any personally identifiable information from the Site; (i) Using any robot, spider, or other automatic device, process, or means to access the Site for any purpose, including monitoring or copying any of the material on the Site; (j) Using any manual process to monitor or copy any of the material on the Site or for any other unauthorized purpose; (k) Using any device, software, or routine that interferes with the proper working of the Site; or (l) Otherwise attempting to interfere with the proper working of the Site.

6.2 Account Responsibility

If you create an account with the Site, you are solely responsible for maintaining the confidentiality of your account and password, restricting access to your computer or device, and assuming full responsibility for all activities that occur under your account. You agree to notify the Company immediately of any unauthorized access to or use of your account or any other breach of security. The Company reserves the right to terminate your account or restrict access to the Site at any time, for any or no reason, without notice or liability.

DISCLAIMERS AND LIMITATION OF LIABILITY

7.1 Disclaimer of Warranties

THE SITE, ITS CONTENT, AND ANY PRODUCTS OR SERVICES OBTAINED THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, THE COMPANY DOES NOT WARRANT THAT: (A) THE SITE, ITS CONTENT, OR ANY PRODUCTS OR SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (B) THE SITE OR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE OR SERVICES WILL BE ACCURATE OR RELIABLE; (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SITE WILL MEET YOUR EXPECTATIONS; OR (E) ANY ERRORS IN THE SITE WILL BE CORRECTED.

ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SITE IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.

7.2 Limitation of Liability

IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR CONTENT PROVIDERS BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE, OR ANY OTHER LEGAL OR EQUITABLE THEORY: (A) FOR ANY LOST PROFITS, DATA LOSS, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, COMPENSATORY, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER RESULTING FROM YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SITE OR ANY PRODUCTS OR SERVICES; (B) FOR ANY DIRECT DAMAGES IN EXCESS OF (IN THE AGGREGATE) THE AMOUNT PAID BY YOU TO THE COMPANY FOR PRODUCTS OR SERVICES IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE THOUSAND INDIAN RUPEES (INR 1,000), WHICHEVER IS LESS; (C) FOR ANY MATTER BEYOND THE COMPANY’S REASONABLE CONTROL; OR (D) FOR ANY PERSONAL INJURY, INCLUDING DEATH, OR PROPERTY DAMAGE OF ANY NATURE WHATSOEVER.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE OR WITH THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SITE.

7.3 Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of the Site, including but not limited to your User Contributions, any use of the Site’s content, services, and products other than as expressly authorized in these Terms; or (c) your use of any information obtained from the Site.

GOVERNING LAW AND DISPUTE RESOLUTION

8.1 Governing Law

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

8.2 Jurisdiction and Venue

Any legal action or proceeding arising out of or relating to these Terms or your use of the Site shall be instituted exclusively in the courts located in Gurugram, Haryana, India, and you irrevocably submit to the personal jurisdiction of such courts in any such action or proceeding. The Company retains the right to bring any suit, action, or proceeding against you for breach of these Terms in your country of residence or any other relevant jurisdiction.

8.3 Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be settled by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, of India. The arbitration shall be conducted by a sole arbitrator appointed by the Company. The arbitration shall take place in New Delhi, India, and shall be conducted in the English language. The decision of the arbitrator shall be final and binding on the parties, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

8.4 Waiver of Class Actions

YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and the Company agree otherwise, the arbitrator may not consolidate more than one person’s claims with your claims and may not otherwise preside over any form of a representative or class proceeding.

REFUND POLICY

9.1 Return Process

The Company reserves the absolute and sole right to determine if an item is eligible for a return. Returns and refunds are strictly at our sole discretion. If, and only if, the Company deems the merchandise return-worthy based on our internal evaluation, we may accept returns of products under the following conditions:

(a) Products must be returned within seven (7) calendar days from the date of delivery; (b) Products must be in their original, unused, unwashed, and undamaged condition with all original tags, packaging, and accessories; (c) You must provide proof of purchase and a valid reason for the return; and (d) You are responsible for all return shipping costs unless the product is defective or was shipped in error by the Company.

Returns are permitted strictly under conditions of manufacturing defects or significant damage during shipping. In the case of glass frame breakage during transit, the Company shall not be held liable. However, the Company reserves the absolute sole right to assess and determine eligibility for return or replacement based on the facts and circumstances of each case. Evidence of such damage must be submitted via email to orders@drawtools.shop within 48 hours of delivery, accompanied by clear photographs and, if possible, an unboxing video. The decision to issue a refund or replacement, or deem an item return-worthy, in such cases rests entirely and exclusively with the Company and shall be final.

9.2 Damaged or Defective Products

In the event that a product is received in a damaged or defective condition, you must notify the Company within forty-eight (48) hours of receipt by providing photographic evidence of the damage or defect. The Company, at its sole discretion, will determine whether the item is return-worthy and may offer a refund, replacement, or store credit. The Company reserves the right to inspect any allegedly defective or damaged product before processing a refund or replacement.

9.3 Refund Processing

Approved refunds will be processed using the same payment method used for the original purchase. Refunds may take up to thirty (30) business days to process, depending on your financial institution. The Company reserves the right to deduct shipping charges, handling fees, restocking fees, or any other applicable charges from the refund amount.

9.4 Non-Refundable Items

Certain products are non-refundable, including but not limited to: (a) customized or personalized items; (b) digital products; (c) sale or clearance items; and (d) products explicitly marked as “non-refundable” or “final sale.” The Company reserves the right to refuse returns that do not comply with the conditions set forth in this section.

MISCELLANEOUS

10.1 Entire Agreement

These Terms, together with any other terms or policies referenced herein, constitute the entire agreement between you and the Company regarding your use of the Site and supersede all prior and contemporaneous writings, negotiations, and discussions with respect to the subject matter hereof.

10.2 Severability

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

10.3 Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and the Company’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

10.4 Force Majeure

The Company shall not be liable for any failure to perform its obligations under these Terms where such failure results from any cause beyond the Company’s reasonable control, including, but not limited to, mechanical, electronic, or communications failure or degradation, acts of God, terrorist attacks, natural disasters, pandemics, epidemics, quarantines, government restrictions, labour disputes, or shortage of resources.

10.5 Assignment

These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you but may be assigned by the Company without restriction or notification.

10.6 Survival

All provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

10.7 Electronic Communications

By using the Site or contacting the Company via email, you consent to receive communications from us electronically, and agree that such communications satisfy any legal requirements for written communication.

CONTACT INFORMATION

For any questions regarding these Terms, please contact:

TERRIFIC START PROJECT MANAGEMENT PRIVATE LIMITED

Address:

C 312 – 315a, M3M Cosmopolitan, Sector – 66, Gurugram – 122018, Haryana, India

Email: orders@drawtools.shop

Phone: +91 9810933099

Last Updated: 15-04-2026