Effective Date: 04-03-2025

PLEASE READ CAREFULLY
BY ACCESSING, BROWSING, OR UTILIZING ANY PORTION OF THE TERRIFIC START PROJECT MANAGEMENT PRIVATE LIMITED
WEBSITE (HEREINAFTER REFERRED TO AS THE “SITE”), CREATING AN
ACCOUNT, OR PURCHASING ANY PRODUCTS OR SERVICES OFFERED THROUGH
THE SITE, YOU, THE USER (HEREINAFTER REFERRED TO AS “USER,” “YOU,” OR
“YOUR”), ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND
EXPRESSLY AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS
(HEREINAFTER REFERRED TO AS THE “AGREEMENT” OR “TERMS”) AND ALL
APPLICABLE LAWS AND REGULATIONS. IF YOU DO NOT AGREE TO BE BOUND
BY THESE TERMS, YOU ARE EXPRESSLY PROHIBITED FROM ACCESSING OR
USING THE SITE AND MUST IMMEDIATELY DISCONTINUE SUCH USE.

GENERAL TERMS
1.1 Acceptance of Terms
These Terms constitute a legally binding agreement between you and TERRIFIC START PROJECT MANAGEMENT PRIVATE LIMITED
(hereinafter referred to as “Company,” “we,” “us,” or “our”). Your access to and use of the Site
is expressly conditioned upon your acceptance of and compliance with these Terms. These
Terms apply to all visitors, users, and others who access or use the Site. BY ACCESSING OR
USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DISAGREE
WITH ANY PART OF THE TERMS, THEN YOU MAY NOT ACCESS THE SITE OR USE
ANY SERVICES.
1.2 Modifications to Terms
The Company reserves the sole and exclusive right, at its absolute discretion, to modify, alter,
amend, or replace these Terms at any time without prior notice. Such modifications shall
become effective immediately upon being posted on the Site. YOUR CONTINUED USE OF
THE SITE FOLLOWING THE POSTING OF ANY CHANGES TO THE TERMS
CONSTITUTES YOUR ACCEPTANCE AND AGREEMENT TO THOSE CHANGES. It is
your sole responsibility to periodically review these Terms for updates. No failure or delay by
the Company to enforce any provision of these Terms shall constitute a waiver of such
provision or any other provision.

PRODUCTS AND ORDERS
2.1 Product Descriptions
All descriptions, images, references, features, content, specifications, products, and prices of
products and services described or depicted on the Site are subject to change at any time without
notice. The Company endeavors to display as accurately as possible the colors and features of
our products that appear on the Site. However, the Company does not warrant or represent that
product descriptions or appearances are accurate, complete, reliable, current, or error-free. The
Company expressly disclaims any warranty or representation regarding the accuracy or
completeness of any content contained on the Site.
2.2 Availability
All products are offered subject to availability. The Company reserves the absolute right to
discontinue any product or service at any time, for any reason, without notice. The Company
further reserves the right to limit quantities of any products or services that the Company offers.
The Company shall not be liable to you or any third party for any modification, suspension, or
discontinuance of any product or service.
2.3 Order Acceptance
Your order constitutes an offer to purchase our products. All orders are subject to acceptance
by the Company. The Company reserves the right, without prior notice and in its sole and
absolute discretion, to refuse service, limit or cancel orders, terminate accounts, or reject or
cancel any transaction, including but not limited to circumstances where: (a) the product or
service is not available; (b) the order contains prohibited items; (c) the order affects the
Company’s legitimate business interests; (d) there are inaccuracies or errors in product or
pricing information; or (e) the Company believes, in its sole discretion, that your account shows
signs of fraudulent activity or other misuse.
The Company shall not be liable to you or any third party for any refusal, limitation,
cancellation, or termination undertaken pursuant to this provision. An order shall not be
deemed accepted by the Company until payment has been processed and you have received a
confirmation email from the Company.
While the Company ensures robust packaging of all framed artwork, we are not responsible
for any damage to glass frames incurred during transit. Customers acknowledge the inherent
risks associated with fragile materials. The Company disclaims liability for any broken glass
received at the buyer’s end.

PRICING AND PAYMENT
3.1 Prices
All prices displayed on the Site are in Indian Rupees (INR) unless otherwise specified and are
subject to change without notice or liability. Prices do not include applicable taxes, shipping,
and handling charges, which will be added to your total invoice price and displayed at checkout.
The Company reserves the right to correct any errors, inaccuracies, or omissions in pricing at
any time without prior notice, even after you have been sent a confirmation email. In the event
of a pricing error, the Company shall have the right to refuse or cancel any orders at its sole
discretion.
3.2 Payment
Full payment must be received by the Company prior to the acceptance of an order. The
Company accepts payments through designated payment methods as indicated on the Site,
which may include credit/debit cards, Paytm, direct banking, or other electronic payment
methods. By providing your payment information, you expressly represent and warrant that:
(a) you are legally authorized to use any card, account, or payment method that you provide;
(b) all payment information you provide is true, accurate, current, and complete; and (c) you
authorize the Company to charge your specified payment method for the total amount of your
order (including applicable taxes, shipping, and handling charges).
3.3 Payment Security
The Company utilizes secure payment gateways for processing transactions; however, no
method of electronic transmission or storage is 100% secure. While the Company strives to use
commercially acceptable means to protect your personal information, the Company cannot
guarantee its absolute security. You acknowledge and agree that any transmission of data or
information via the Site is done at your own risk, and the Company shall not be liable for any
breach of security unless resulting from gross negligence or intentional misconduct.

SHIPPING AND DELIVERY
4.1 Shipping Policy
The Company currently offers shipping within India only, unless otherwise expressly stated on the Site. Shipping costs and estimated delivery times will be calculated at checkout.
Standard delivery timelines range from 3 to 10 business days from the date of dispatch, depending on the delivery location and logistics partner. Please note that all delivery times provided are estimates only and commence from the date of dispatch, not the date of order.
The Company shall not be liable for any delays in delivery, regardless of cause, including but not limited to: acts of God, natural disasters, epidemics, pandemics, quarantines, acts of war, terrorism, civil disturbances, riots, strikes, labour disputes, transportation delays, shortages of materials, or any other circumstances beyond the Company’s reasonable control.
All products are carefully packaged and shipped using verified logistics partners. However, the Company is not responsible for any breakage of glass frames that may occur during transit. Please note that the Company shall not be held responsible for any broken glass frames received at the buyer’s end, and such incidents shall be addressed only at the sole discretion of the Company, on a case-to-case basis.
4.2 Order Processing
Orders are typically processed within the timeframe specified on the Site, subject to product
availability and order verification. The Company will send an email confirmation once your
order has been completed, which may include tracking information if available. The
Company reserves the right to ship partial orders at its discretion and shall not be liable for
any delay in shipping or delivery.
4.3 Customs and Duties
For any international orders that may be permitted at the Company’s sole discretion, you shall
be solely responsible for all applicable customs duties, taxes, import duties, brokerage fees, or
any other charges imposed by authorities in the destination country. The Company shall not be
responsible for any delays, confiscations, damages, or additional costs arising from customs
clearance processes or compliance with local laws and regulations.

INTELLECTUAL PROPERTY
5.1 Copyright
All content included on the Site, such as text, graphics, logos, images, data compilations,
software, and the compilation thereof (collectively, “Content”), is the property of the Company
or its content suppliers and is protected by Indian and international copyright laws. The Content
may not be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded,
translated, transmitted, or distributed in any way to any other computer, server, website, or
other medium for publication or distribution or for any commercial purpose without the
Company’s express prior written consent.
5.2 Trademarks
All trademarks, service marks, trade names, logos, and other identifiers of source (collectively,
“Marks”) displayed on the Site are the registered or unregistered Marks of the Company or
their respective owners. Nothing contained on the Site should be construed as granting, by
implication, estoppel, or otherwise, any license or right to use any Mark displayed on the Site
without the written permission of the Company or the third party that owns the Mark. Any
unauthorized use of the Marks or any other Content, except as expressly permitted in these
Terms, is strictly prohibited and may violate copyright, trademark, and other intellectual
property laws and may subject you to civil and criminal penalties.

USER CONDUCT
6.1 Prohibited Activities
You agree not to engage in any of the following prohibited activities in connection with your
use of the Site:
(a) Violating any applicable local, state, national, or international law or regulation; (b)
Impersonating any person or entity or falsely stating or otherwise misrepresenting your
affiliation with a person or entity; (c) Interfering with or disrupting the Site or servers or
networks connected to the Site; (d) Uploading, posting, emailing, transmitting, or otherwise
making available any material that contains software viruses or any other computer code, files,
or programs designed to interrupt, destroy, or limit the functionality of any computer software
or hardware or telecommunications equipment; (e) Engaging in any conduct that restricts or
inhibits any other user from using or enjoying the Site; (f) Using the Site in any manner that
could disable, overburden, damage, or impair the Site or interfere with any other party’s use of
the Site; (g) Attempting to gain unauthorized access to the Site, other user accounts, or
computer systems or networks connected to the Site; (h) Collecting or harvesting any
personally identifiable information from the Site; (i) Using any robot, spider, or other automatic
device, process, or means to access the Site for any purpose, including monitoring or copying
any of the material on the Site; (j) Using any manual process to monitor or copy any of the
material on the Site or for any other unauthorized purpose; (k) Using any device, software, or
routine that interferes with the proper working of the Site; or (l) Otherwise attempting to
interfere with the proper working of the Site.
6.2 Account Responsibility
If you create an account with the Site, you are solely responsible for maintaining the
confidentiality of your account and password, restricting access to your computer or device,
and assuming full responsibility for all activities that occur under your account. You agree to
notify the Company immediately of any unauthorized access to or use of your account or any
other breach of security. The Company reserves the right to terminate your account or restrict
access to the Site at any time, for any or no reason, without notice or liability.

DISCLAIMERS AND LIMITATION OF LIABILITY
7.1 Disclaimer of Warranties
THE SITE, ITS CONTENT, AND ANY PRODUCTS OR SERVICES OBTAINED
THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS,
WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO
THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THE COMPANY
DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WITHOUT LIMITING THE FOREGOING, THE COMPANY DOES NOT WARRANT
THAT: (A) THE SITE, ITS CONTENT, OR ANY PRODUCTS OR SERVICES WILL MEET
YOUR REQUIREMENTS OR EXPECTATIONS; (B) THE SITE OR SERVICES WILL BE
UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS THAT
MAY BE OBTAINED FROM THE USE OF THE SITE OR SERVICES WILL BE
ACCURATE OR RELIABLE; (D) THE QUALITY OF ANY PRODUCTS, SERVICES,
INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU
THROUGH THE SITE WILL MEET YOUR EXPECTATIONS; OR (E) ANY ERRORS IN
THE SITE WILL BE CORRECTED.
ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE
OF THE SITE IS ACCESSED AT YOUR OWN DISCRETION AND RISK, AND YOU
WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER
SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY
SUCH MATERIAL.
7.2 Limitation of Liability
IN NO EVENT SHALL THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES,
AGENTS, PARTNERS, SUPPLIERS, OR CONTENT PROVIDERS BE LIABLE UNDER
CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE, OR ANY OTHER LEGAL OR
EQUITABLE THEORY: (A) FOR ANY LOST PROFITS, DATA LOSS, COST OF
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR SPECIAL, INDIRECT,
INCIDENTAL, PUNITIVE, COMPENSATORY, OR CONSEQUENTIAL DAMAGES OF
ANY KIND WHATSOEVER RESULTING FROM YOUR ACCESS TO OR USE OF, OR
INABILITY TO ACCESS OR USE, THE SITE OR ANY PRODUCTS OR SERVICES; (B)
FOR ANY DIRECT DAMAGES IN EXCESS OF (IN THE AGGREGATE) THE AMOUNT
PAID BY YOU TO THE COMPANY FOR PRODUCTS OR SERVICES IN THE THREE (3)
MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE
THOUSAND INDIAN RUPEES (INR 1,000), WHICHEVER IS LESS; (C) FOR ANY
MATTER BEYOND THE COMPANY’S REASONABLE CONTROL; OR (D) FOR ANY
PERSONAL INJURY, INCLUDING DEATH, OR PROPERTY DAMAGE OF ANY
NATURE WHATSOEVER.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN
WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE
ABOVE LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU. IF YOU ARE
DISSATISFIED WITH ANY PORTION OF THE SITE OR WITH THESE TERMS, YOUR
SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SITE.
7.3 Indemnification
You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and
service providers, and its and their respective officers, directors, employees, contractors,
agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities,
damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’
fees) arising out of or relating to: (a) your violation of these Terms; (b) your use of the Site,
including but not limited to your User Contributions, any use of the Site’s content, services,
and products other than as expressly authorized in these Terms; or (c) your use of any
information obtained from the Site.

GOVERNING LAW AND DISPUTE RESOLUTION
8.1 Governing Law
These Terms and any separate agreements whereby we provide you services shall be governed
by and construed in accordance with the laws of India, without regard to its conflict of law
principles. The application of the United Nations Convention on Contracts for the International
Sale of Goods is expressly excluded.
8.2 Jurisdiction and Venue
Any legal action or proceeding arising out of or relating to these Terms or your use of the Site
shall be instituted exclusively in the courts located in Gurugram, Haryana, India, and you
irrevocably submit to the personal jurisdiction of such courts in any such action or proceeding.
The Company retains the right to bring any suit, action, or proceeding against you for breach
of these Terms in your country of residence or any other relevant jurisdiction.
8.3 Arbitration
Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach,
termination, or validity thereof, shall be settled by binding arbitration in accordance with the
Arbitration and Conciliation Act, 1996, of India. The arbitration shall be conducted by a sole
arbitrator appointed by the Company. The arbitration shall take place in New Delhi, India, and
shall be conducted in the English language. The decision of the arbitrator shall be final and
binding on the parties, and judgment on the award rendered by the arbitrator may be entered in
any court having jurisdiction thereof.
8.4 Waiver of Class Actions
YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST
THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A
PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR
REPRESENTATIVE PROCEEDING. Further, unless both you and the Company agree
otherwise, the arbitrator may not consolidate more than one person’s claims with your claims
and may not otherwise preside over any form of a representative or class proceeding.

REFUND POLICY
9.1 Return Process
The Company, at its sole discretion, may accept returns of products under the following
conditions:
(a) Products must be returned within seven (7) calendar days from the date of delivery; (b)
Products must be in their original, unused, unwashed, and undamaged condition with all
original tags, packaging, and accessories; (c) You must provide proof of purchase and a valid
reason for the return; and (d) You are responsible for all return shipping costs unless the product
is defective or was shipped in error by the Company.
Returns are permitted strictly under conditions of manufacturing defects or significant damage
during shipping. In the case of glass frame breakage during transit, the Company shall not be
held liable. However, the Company reserves the sole right to assess and determine eligibility
for return or replacement based on the facts and circumstances of each case. Evidence of such
damage must be submitted via email to orders@drawtools.shop within 48 hours of delivery,
accompanied by clear photographs and, if possible, an unboxing video. The decision to issue
a refund or replacement in such cases rests entirely with the Company and shall be final.
9.2 Damaged or Defective Products
In the event that a product is received in a damaged or defective condition, you must notify the
Company within forty-eight (48) hours of receipt by providing photographic evidence of the
damage or defect. The Company, at its sole discretion, may offer a refund, replacement, or
store credit. The Company reserves the right to inspect any allegedly defective or damaged
product before processing a refund or replacement.
9.3 Refund Processing
Approved refunds will be processed using the same payment method used for the original
purchase. Refunds may take up to thirty (30) business days to process, depending on your
financial institution. The Company reserves the right to deduct shipping charges, handling fees,
restocking fees, or any other applicable charges from the refund amount.
9.4 Non-Refundable Items
Certain products are non-refundable, including but not limited to: (a) customized or
personalized items; (b) digital products; (c) sale or clearance items; and (d) products explicitly
marked as “non-refundable” or “final sale.” The Company reserves the right to refuse returns
that do not comply with the conditions set forth in this section.

MISCELLANEOUS
10.1 Entire Agreement
These Terms, together with any other terms or policies referenced herein, constitute the entire
agreement between you and the Company regarding your use of the Site and supersede all prior
and contemporaneous writings, negotiations, and discussions with respect to the subject matter
hereof.
10.2 Severability
If any provision of these Terms is found to be unenforceable or invalid under any applicable
law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid
as a whole, and such provisions shall be deleted without affecting the remaining provisions
herein.
10.3 Waiver
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such
term or any other term, and the Company’s failure to assert any right or provision under these
Terms shall not constitute a waiver of such right or provision.
10.4 Force Majeure
The Company shall not be liable for any failure to perform its obligations under these Terms
where such failure results from any cause beyond the Company’s reasonable control, including,
but not limited to, mechanical, electronic, or communications failure or degradation, acts of
God, terrorist attacks, natural disasters, pandemics, epidemics, quarantines, government
restrictions, labour disputes, or shortage of resources.
10.5 Assignment
These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned
by you but may be assigned by the Company without restriction or notification.
10.6 Survival
All provisions of these Terms which by their nature should survive termination shall survive
termination, including, without limitation, ownership provisions, warranty disclaimers,
indemnity, and limitations of liability.
10.7 Electronic Communications
By using the Site or contacting the Company via email, you consent to receive communications
from us electronically, and agree that such communications satisfy any legal requirements for
written communication.

CONTACT INFORMATION
For any questions regarding these Terms, please contact:
TERRIFIC START PROJECT MANAGEMENT PRIVATE LIMITED
Address:
C 312 – 315a, M3M Cosmopolitan, Sector – 66, Gurugram – 122018, Haryana, India
Email: orders@drawtools.shop
Phone: +91 9810683099

Last Updated: 26-05-2025